Shemwell ∗, Donald J.: search on Z-Library

The world's largest scientific articles store. 70,000,000+ articles for free.

1

Trust and Commitment in Customer/Service-Provider Relationships:

Shemwell, Donald J., Cronin, J. Joseph

Journal:

Journal of Customer Service in Marketing & Management

Year:

1995

Language:

english

File:

PDF, 373 KB

english, 1995

2

Graphical Representation of University Image: A Correspondence AnalysisJournal of Marketing for Higher Education

Yavas, Ugar, Shemwell, Donald J.

Journal:

Journal of Marketing for HIGHER EDUCATION

Year:

1996

Language:

english

File:

PDF, 662 KB

english, 1996

3

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

Shemwell, Donald J., Yavas, Ugur, Bilgin, Zeynep

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 107 KB

english, 1998

4

The CEO endorser and message source credibility: an empirical investigation of antecedents and consequences

Newell, Stephen J., Shemwell ∗, Donald J.

Journal:

Journal of Marketing Communications

Year:

1995

Language:

english

File:

PDF, 726 KB

english, 1995

5

Service quality in the banking sector in an emerging economy: a consumer survey

Yavas, Ugur, Bilgin, Zeynep, Shemwell, Donald J.

Journal:

International Journal of Bank Marketing

Year:

1997

Language:

english

File:

PDF, 244 KB

english, 1997

6

Services Marketing Strategies for Coping with Demand/Supply Imbalances

Shemwell, Donald J., Cronin, J. Joseph

Journal:

Journal of Services Marketing

Year:

1994

Language:

english

File:

PDF, 157 KB

english, 1994

7

A Field Test of the Effectiveness of Different Print Layouts: A Mixed Model Field Experiment in Alternative Advertising

Lehmann, Dominik, Shemwell, Donald J.

Journal:

Journal of Promotion Management

Year:

2011

Language:

english

File:

PDF, 228 KB

english, 2011

8

A cross‐sectional test of the effect and conceptualization of service value

Cronin, J. Joseph, Brady, Michael K., Brand, Richard R., Hightower, Roscoe, Shemwell, Donald J.

Journal:

Journal of Services Marketing

Year:

1997

Language:

english

File:

PDF, 133 KB

english, 1997

9

Meeting the service quality challenge: structural problems and solutions

Yavas, Ugur, Shemwell, Donald J.

Journal:

Managing Service Quality

Year:

1997

Language:

english

File:

PDF, 33 KB

english, 1997

10

Congregate care facility selection: A conjoint approach

Shemwell, Donald J., Yavas, Ugur

Journal:

Health Marketing Quarterly

Year:

1997

Language:

english

File:

PDF, 591 KB

english, 1997

11

Bank image: exposition and illustration of correspondence analysis

Yavas, Ugur, Shemwell, Donald J.

Journal:

International Journal of Bank Marketing

Year:

1996

Language:

english

File:

PDF, 165 KB

english, 1996

12

Seven best practices for creating a sales culture: transitioning from an internally‐focused, transaction‐oriented culture to a customer‐focused, sales‐oriented culture

Shemwell, Donald J., Yavas, Ugur

Journal:

International Journal of Bank Marketing

Year:

1998

Language:

english

File:

PDF, 165 KB

english, 1998

13

Modified importance‐performance analysis: an application to hospitals

Yavas, Ugur, Shemwell, Donald J.

Journal:

International Journal of Health Care Quality Assurance

Year:

2001

Language:

english

File:

PDF, 129 KB

english, 2001

14

Service Quality and Relationship-Oriented Outcomes in the Hair-Care Services: An Analysis of Differences Between Males and Females

Shemwell, Donald J., Yavas, Ugur, Bilgin, Zeynep

Journal:

Journal of Professional Services Marketing

Year:

1999

Language:

english

File:

PDF, 209 KB

english, 1999

15

Measuring Service Quality in Hospitals: Scale Development and Managerial Applications

Donald J. Shemwell and Ugur Yavas

Journal:

The Journal of Marketing Theory and Practice

Year:

1999

Language:

english

File:

PDF, 1.29 MB

english, 1999

16

Measuring Service Quality in Hospitals: Scale Development and Managerial Applications

Shemwell, Donald J., Yavas, Ugur

Journal:

The Journal of Marketing Theory and Practice

Year:

1999

Language:

english

File:

PDF, 1.37 MB

english, 1999

17

Relational Exchange in Services:

Shemwell, Donald J., Cronin, J. Joseph, Bullard, William R.

Journal:

International Journal of Service Industry Management

Year:

1994

Language:

english

File:

PDF, 182 KB

english, 1994

To build up a library is to create a life. It’s never just a random collection of books.

— Carlos María Domínguez

Official channel

Z-Library Desktop Launcher

Z-Library Since 2009 support@1delivery.pm

EnglishРусскийEspañolItalianoελληνικάاللغة العربيةBahasa IndonesiaBahasa Malaysiaहिन्दीDeutschFrançaisPortuguêsУкраїнськаPolski中文繁體中文日本語Tiếng ViệtAzərbaycan DiliՀայոց լեզուภาษาไทยTürk Diliქართველიবাংলাپښتوతెలుగుاردو한국어SrpskiБългарски